PRODUCT INFORMATION
➤ Is Semipreciousking.com a Direct Source & Manufacturer?
Yes, we are the manufacturer and direct source for our core products.
➤ Can Semipreciousking.com Handle Volume Orders as a Manufacturer?
Yes, we can manage volume orders for natural gemstones, depending on the availability of raw materials. For major stones, we are well-equipped to fulfill large orders.
➤ Does Semipreciousking.com Maintain Grading, Color, Size Tolerance, and Perfection?
Yes, with 39 years of experience, Semipreciousking.com maintains strict grading standards, a wide color range, precise tolerances, and perfection in craftsmanship.
➤ Does Semipreciousking.com Accept Regular Orders and Offer the Same Prices?
Yes, we regularly accept orders. If a product is out of stock, we can produce it from raw materials. We typically strive to maintain consistent pricing, though it may vary based on availability.
➤ How Can I Ensure I’m Buying the Right Product for My Project?
We provide detailed product descriptions, including size, shape, color, cut, tolerance, and material. Our team is also available to assist with any questions you may have.
➤ Are the Images on Semipreciousking.com True Representations of the Products?
We aim for accuracy in our product images, but colors may vary slightly due to lighting or screen settings. We clearly describe any differences, including clarity, in our product descriptions.
➤ Do You Offer Treated, Lab-Grown, and Synthetic Stones?
Yes, we offer a wide range of high-quality natural gemstones, including unheated and heated varieties. We also provide synthetic and lab-grown stones, with detailed information clearly outlined in each product description.
➤ Does Semipreciousking.com Offer Customized Products & Fancy Shapes and Cuts?
Yes, we offer a variety of shapes and cuts for all types of gemstones, including custom orders. You can use our "Customize Order" section to submit your specific requirements.
➤ What Is the Size Tolerance That Semipreciousking.com Offers?
We maintain strict tolerance controls for each gemstone, with specific details provided in the product description.
ORDER INFORMATION
➤ Can I Order By Phone?
Yes, it's possible to order by phone, but we prefer that customers send their orders via email. This allows us to provide a proforma invoice for confirmation. For assistance, you can always contact our customer service team.
➤ Can I Include a Personalized Gift Message With My Purchase?
Absolutely! Simply leave your personalized message in the designated gift message box on the checkout page, and we’ll include it as a handwritten note with your order.
➤ Do I Need to Apply a Coupon to Get a Discount During Checkout?
If you have a discount coupon, you can apply it at checkout for additional savings.
➤ How Will My Order Be Packaged?
All orders are securely packaged in sealed envelopes. Each product comes with packaging suited to its type, ensuring safety during transit.
➤ What If I Need My Order Sooner?
You can choose express shipping at checkout for faster delivery. If you need further assistance, please contact our customer service team.
➤ What If I Need Help Placing an Order?
We’re here to help! If you need assistance with placing an order, feel free to reach out to our customer service team. You can contact us via live chat or email at sales@semipreciousking.com.
➤ Can I Update My Order After I've Placed It?
Once you confirm your order, our customer service team will send you a confirmation email. If you require any changes or assistance after placing the order, please contact our customer service team as soon as possible.
➤ There's an Item Missing in My Order. What Should I Do?
Semipreciousking.com includes a packing list with every package. If your order is delivered in multiple shipments, we will inform you via email. If you believe an item is missing, please contact us immediately for assistance.
CERTIFICATION INFORMATION
➤ Do You Provide Certification for Diamonds and Gemstones?
Yes, we offer four different types of certificates to meet customer needs. You can find detailed information about certification in the product description. Please note that smaller gemstones and diamonds may not be accepted by the lab for certification.
➤ Is Your Product Certified?
We offer certification upon request. Each product can be certified if requested, and we also have a separate option for certified stones.
➤ How Can I Verify the Certification?
You can verify the authenticity of your gemstone or diamond by using the certification number on the lab's official website.
➤ Does Semipreciousking.com Offer Customization?
Yes! We specialize in customization and are happy to bring your ideas to life. To discuss custom orders, please contact our customer service team for more details.