FAQ

Product Information ▶

Is Semipreciousking.com a Manufacturer? ▶

Yes, we are a direct source and manufacturer since 1984.

Does Semipreciousking.com support B2B or B2C? ▶

Yes, we cater to both:
B2B: Wholesale services for jewelry manufacturers and dealers.
B2C: Excellent services and competitive prices for individual customers.

Does Semipreciousking.com support volume orders? ▶

Yes, we offer bulk pricing discounts and additional benefits for volume orders.

Does Semipreciousking.com ensure grading, color, size tolerance, and perfection? ▶

Absolutely. Our team, with over 39 years of expertise, ensures perfection with a strict grading process, exclusive color charts, micro-size tolerance, and advanced machinery.

Are the product images accurate? ▶

We aim for accuracy; however, slight color variations may occur due to lighting or screen settings.

Does Semipreciousking.com offer customization? ▶

Yes, customization is one of our key services. Customers can submit requests via the "Customize Order" form.

Are fancy shapes and cuts available? ▶

Yes, we offer a variety of fancy shapes and cuts.

Are the gemstones natural, heated, or unheated? ▶

Details about enhancements or treatments are available on our "Enhancement and Treatment" page.

Does Semipreciousking.com offer more products beyond the website? ▶

Yes, we offer a wider range than what’s displayed online. For specific needs, email us or contact customer support.

Is there a minimum order quantity? ▶

Yes, details are listed for each item. However, we strive to serve all customers without strict conditions.

What if a product is out of stock? ▶

Email or contact customer support. We often restock through new production.

Order Information ▶

How can I place an order? ▶

Log in, select products, and checkout via the website.
Email order details for an invoice.
Place orders via Instagram, Facebook, or live chat.

Can I include a personalized gift message? ▶

Yes, you can leave your message under order message upon checkout.

Do I need a coupon for discounts? ▶

Discounts are often applied automatically, but you can use a coupon during checkout if you have one.

Will my order be securely packaged? ▶

Yes, all products are securely packaged to ensure safe transit.

What if I need an urgent order? ▶

Choose express shipping during checkout and mention it in the order notes for priority handling.

Can I update my order after placing it? ▶

Contact us immediately to request changes.

What if an item is missing from my order? ▶

Check the packing list included with every package.
If confirmed missing, record a video and contact ROUTE INSURANCE immediately.

How do I track my order? ▶

Tracking numbers are emailed after shipping.
Use the tracking number provided on "Track Order" page.

Can I cancel or modify my order? ▶

Orders can be canceled within 30 minutes of placement.
For modifications, contact us promptly.

What is the processing and delivery time? ▶

Orders are processed within 3-5 business days.
Delivery timelines depend on the selected shipping option and destination.

Will I get status updates on my order? ▶

Yes, updates are sent via email at every stage.

Certification Information ▶

Do you provide certification for diamonds and gemstones? ▶

Yes, upon request. Certification can be added during checkout. Note: Smaller stones may not qualify for lab certification.

Payment Information ▶

Is my payment information secure? ▶

Yes, we use SSL encryption and comply with PCI DSS standards.

Do you store credit card information? ▶

No, card details are directly processed by trusted payment gateways.

What payment methods are accepted? ▶

Credit/Debit Cards, Net Banking, UPI, Digital Wallets (Apple Pay, Google Pay, PayPal), Affirm/Klarna installments, and Bank Transfers.

Will there be hidden costs? ▶

No hidden fees. Additional charges for insurance, certifications, or shipping are transparent.

Can I pay in installments? ▶

Yes, via Affirm or Klarna.

Shipping, Delivery & Insurance ▶

Does Semipreciousking.com ship worldwide? ▶

Yes, except to prohibited countries. Learn more

What are the shipping options? ▶

Economic, Standard, Express, and Super Express. Costs are calculated at checkout.

Are packages insured? ▶

Insurance is optional. We recommend selecting Route Insurance during checkout.

What if delivery is delayed? ▶

Delays may occur due to customs or unforeseen events. We will assist in resolving issues, but cancellations are not allowed.

Do packages clear customs automatically? ▶

Shipping partners usually handle customs clearance, but buyers may need to assist locally and pay duties.

Can I change the shipping address? ▶

Yes, if the package hasn’t left the shipper’s location. Extra charges may apply for changes after dispatch.

Refund & Exchange ▶

What is the exchange policy? ▶

Refer to our Exhange Policy.

Are there return shipping costs? ▶

Yes, customers are responsible for return shipping, taxes, and duties.

What items are non-returnable? ▶

Customized, discounted, or mishandled products.

Do you offer promotions? ▶

Yes, sign up for our newsletter for updates on discounts and offers.

Contact Information ▶

How can I contact Semipreciousking.com? ▶

Reach out to us via the Contact Us page.

Frequently Asked Questions