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Privacy Policy

Your privacy is important to Semipreciousking.com. We respect and uphold the confidentiality of information and the privacy of our visitors and customers. This Privacy Policy provides you on what kind of information we collect, the purpose for which we collect. Your continued use of our website constitutes your acknowledgement and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy.

We may use information from the data we collected, our interactions with you and from certain third parties, to help us achieve our goal of providing the highest quality products and services. 

What information do we collect?

  1. We collect information in order to improve our offering for members and visitors.
  2. We collect your details when you email or telephone us with an enquiry or complete our online contact form.
  3. We also collect information about the transactions you undertake through this site including partial details of payment cards used. Full card details are never stored on our systems.
  4. In addition to the above, we collect information automatically about your visit to our website.
  5. We collect your special dates to greet you on special occasions and send you our valued rewards.

USAGE OF DATA

We process personal information collected via this website for the purposes of:

  1. Providing information about products and services
  2. Providing and personalizing our services
  3. Dealing with your enquiries and requests
  4. Administering orders and accounts relating to our suppliers or customers
  5. Administering membership records
  6. Providing reservation or booking services for our events
  7. Conducting market research

MARKETING

Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you.  This will be in accordance with the preferences that you indicated when you completed an online form.

If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email or post) that we use to contact you, please contact us at sales@semipreciousking.com

SECURITY

Being committed to protecting your privacy, we will not sell your e-mail address, name, delivery address, contact information, payment method details or any other personal information to any third party without your permission. To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

We will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation. Otherwise your information is safe with us and never shared with anyone.

SUBJECT ACCESS REQUEST

You can see all the stored details any time with your login id at semipreciousking.com.

COOKIES

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. 

This website requires cookies in order to function correctly. These cookies are used only to improve the user experience on our site.  We also use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile. They are not stored, collected or resold for marketing purposes, they are purely to help us track how people are using our site, and to ensure it functions correctly.

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies. Generally, you can remove these cookies by following directions provided in your Internet browser's "help" file. If you choose not to allow us to place a cookie on your computer, you may be restricted from some services and some of the interactive features offered on our websites may be similarly restricted or rendered inoperable.

We are not responsible for third party cookies on this site, although the only ones our site uses are from trusted sources.

LINK TO THIRD PARTY SITES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

INDEMNITY

You agree to indemnify, defend and hold harmless semipreciousking.com, its third-party vendors, manufacturers, agents, distributors, corporate affiliates, officers, directors, and employees from and against any and all claims, actions, demands, liabilities, costs and expenses, including, without limitation, reasonable attorney's fees, (a) made by any third party due to or arising out of any Content Submitted, posted, or otherwise provided by you to the Network, semipreciousking.com and/or its third party licensors, licensees or advertisers, and/or (b) resulting from your breach of any provision of these Terms of Use, any warranty you provide herein, or otherwise arising in any way out of your use of the Network or purchase of the products or services therefrom. Semipreciousking.com reserves the right to take exclusive control and defence of any such claim otherwise subject to indemnification by you, in which event you will cooperate fully with semipreciousking.com in asserting any available defences.


CHANGES TO POLICY

We reserve the right to modify or change this Privacy Policy at any time. If we make material changes to the Privacy Policy, we will post any changes on this page. We encourage you to review this page periodically to understand our policy regarding the collection and use of your personal data.

 

GOOGLE TRANSLATE DISCLAIMER

Disclaimer regarding the Google translation services.

Google Translate, a third-party service provided by Google, performs all translations directly & dynamically.

SEMIPRECIOUSKING has no control over the features, functions, or performance of the Google Translate services.

The automated translations should not be considered exact & used only as an estimate of the original English language content.

This service is meant solely for the assistance of limited English-speaking users of the website.

SEMIPRECIOUSKING does not warrant the accuracy, reliability, or timeliness of any information translated.

Some items cannot be translated, including but not limited to image buttons, drop down menus, graphics, photos, or portable document formats (pdfs).

RETURN POLICY

LOOSE DIAMONDS, GEMSTONES AND PEARLS

  • Loose diamonds, gemstones and pearls returns policy applicable in case of authenticity of mismatch in product as well any stones sent by us wrongly or delivered not as per your specification except this it is well understand that Semipreciousking would always wish to meet with your expectations in this case return is only possible for genuine reason. We need customer support to provide right goods at the right destination.
  • We may be able to exchange the product, but it is entirely at our discretion and will be assessed on a case-by-case basis.

CUSTOM MADE JEWELLERY

  • Custom made jewellery cannot be returned and an order cannot be cancelled once a deposit has been paid.
  • We can however make minor changes to your design, within reason, even after we have started making your piece. It will be assessed on a case-by –case basis.

READY-TO-WEAR JEWELLERY

  • Ready-to-wear jewellery, including our gift range of earrings, pendants, cufflinks and bangles, can be exchanged for other items within 3 days of your purchase, provided the is in the same condition and unused. Special order items cannot be returned or exchanged.

SUPERIOR EXPERIENCE

  • A deposit is payable when booking the Superior experience product. For cancellations more than two weeks before a booking, this deposit is fully refundable, however for cancellations within two weeks of a booking, the deposit is forfeited.

We advise that in any case, all returns are sent by Recorded Delivery, as we are unable to accept responsibility for returns unless signed for by a member of Semipreciousking.com

TERMS AND CONDITION

ACCOUNT PRIVACY:

The information you give us, will be kept under our CRM management and will not be disclosed for any purpose in any situation except for that which will help us in delivering the goods to you or in the collection of the payment by us.

RESTRICTION:

We reserve the right to refuse any International Order as per our discretion.

In the event that we are unable to ship to your country & goods not possible to deliver from production we will inform you as soon as possible

TAX AND DUTIES:

Please note that you (the customer) are responsible for any customs tax or duties. Your customs agency will contact you regarding any duties for clearance. The customer must pay any additional charges for customs clearance if any. We have no control over these charges and cannot predict what they might be. Customs policies vary from country to country, you should contact your local customs office in order to be fully informed about the delivery that you receive but we r with u to deliver best possible documentation and services.

DISCLAIMER OF LIABILITY:

We shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of our website.

CHANGE TO POLICY:

We may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website, but we commit same time to do the best possible honest services in the favor of our clients.

SITE PRIVACY:

The site has full copyright reserves and any of the products should not be copied at any cost for one’s creativity or profit sake. A heavy legal fine may be imposed if found guilty.

COMMENTS OR QUESTIONS:

If you have any questions, comments or concerns arising from the website, or any other relevant terms and conditions, policies and notices or the way in which we are handling your order please contact us at sales@semipreciousking.com