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FAQ

What is the difference between SEMIPRECIOUSKING & OTHER STORE?

OTHER STORE

* Low Quality Check

* Low Stock Level

* Loose Gemstones

* No fix Pricing

* Shipping delay

* Lack of authenticity

* Uncertain Disclosure

* Lack of selling knowledge

SEMIPRECIOUSKING

* Strict product grading & product tone

* Gem Lab Certification

* Strong Stock level

* Sealed Packaging

* Door to Door delivery

* Authentic & Genuine

* Item as per Description

* Certified Gemologist

* Outstanding image in the industry past 36 years

* Professional expertise & knowledge

* The largest product range at one place

* Command on technology & Safe shopping

* Customer care & Data safety

HOW DO I PLACE AN ORDER?

First, place the product(s) you want to order in your shopping cart by clicking on the  "add to cart" button, usually to the right of the product image. Then, whenever you're done shopping, click "Proceed to Checkout" and follow the easy instructions to complete your order. If you're a registered customer, check out is super easy. If you're not (and you don't have to be), it's still easy but you might want to consider registering to make check out even smoother.

IF THERE WAS A PROBLEM WHILE SUBMITTING MY ORDER, SHOULD I JUST RESUBMIT?

Just to be sure, you should first contact our Customer Service Department toll free via email at order@semipreciousking.com  for quick and reliable assistance. They can let you know if your order has been submitted successfully or not. And if it hasn't, they can place the order on your behalf.

HOW DO I CANCEL AN ORDER AFTER IT HAS BEEN SUBMITTED?

Now why would you want to do that? But if you do, please contact our Customer Service Department or leave us an email on order@semipreciousking.com  immediately with your order number and we will cancel it for you. Only the order that has been cancelled within an hour of order submission will be accepted.

Remember that our order-fulfillment system is designed to get orders shipped and on their way to our customers as fast and as efficiently as possible. That means that even if you delay in contacting us about the order cancellation , it might already be in the shipping process. If that happens, we can't change or cancel an order once its journey to you has begun but we will try our best to succeed the cancellation.

WHAT IF I CAN'T FIND what i am looking for ON YOUR SITE?

No problem. We really want to help you find your favorite product so don't give up. If you can't find it on our site, email us at order@semipreciousking.com and they'll help you find exactly what you're looking. You could also place an order by specifying your product and we could create it for you. Your satisfaction is our first priority.

WHAT ARE MY SHIPPING OPTIONS?
I'm glad you asked! We're proud to offer FREE shipping domestically & a very minimum charge for international locations.
Orders are shipped using either FedEx, DHL. USPS, Kerry, UPS, Ferrari, Thailand post & other authorized postal services. 

WHAT IS YOUR REFUND POLICY?

Well, although it's highly unlikely– if you didn't LOVE your  purchase and wanted a refund, you have 30 days (for jewelry  and arrange for an exchange or refund, including return shipping charges.

HOW LONG DOES IT TAKE TO GET MY ORDER?

We make every effort to get it to you as soon as possible. In-stock items are generally shipped within 48 hours. Custom orders may take longer to process. Family and Personalized jewelry orders are shipped 10-15 business days after order has been submitted due to the customization work involved. You can ask our Customer Service Department for shipping details when you place your order. But its sure that we always rush to delivery yr shopping asap.

WHAT IF I DON'T GET MY ORDER IN THE STANDARD TIME FRAME?

If you didn't get an order confirmation number after clicking the 'Submit Order' button, your order may not have been processed properly. Please check your payment, might be its due to this Please contact our Customer Service Department via email at order@semipreciousking.com and our representatives will be happy to help.

HOW DO I CHECK THE STATUS OF MY ORDER?

Click on "My Account" at the top of any Semipreciousking.com page and go to "My Order History". If you're not into clicking, you can always contact us via email at order@semipreciousking.com and our Customer Service Department will help you out. Please have your order number ready, or refer to your order confirmation email.

HOW DO I TRACK MY ORDER AFTER IT HAS BEEN SHIPPED?

To track your most recent orders simply click on "track my order" at the bottom of any page and feed in your tracking details. This is the easiest and fastest way to get the most current information regarding your orders.

WHAT INFORMATION DOES SEMIPRECIOUSKING.COM GATHER ABOUT ME?

Luckily you don't have to tell us your age, height or natural hair color. But when you do make a purchase on our site, you need to provide us the following information:

  • Name
  • E-mail address
  • Billing and shipping address
  • Telephone number
  • Type of credit card you are using
  • Credit card number and expiration date, or other form of payment.

But don't worry, the information you provide us stays with us and remain confidential. We keep it all to ourselves and won't ever share or sell it to another company.  

HOW DO I SUBSCRIBE TO OR UNSUBSCRIBE FROM YOUR NEWSLETTERS?

You can sign up for our newsletter right on the home page. Look for the newsletter box on the left side of the site and enter your email address. If you want to unsubscribe from any of our email lists, simply use the Unsubscribe link on the newsletter in the email itself.

If you have a question that isn't answered in FAQ, you can email at order@semipreciousking.com and we'll be happy to answer it for you. Thank you for visiting and shopping with us!